CUSTOMER SERVICE

SHIPPING & HANDLING

All domestic and international orders will ship within 24-48 hours upon receiving your order given your item(s) are in stock

If your item is not in stock we will contact you immediately upon receiving your order to let you know how soon it will ship

We ship all domestic orders via FedEx and international orders via DHL

DOMESTIC SHIPPING

WE OFFER COMPLIMENTARY Shipping in the USA

Expect delivery within 2-3 business days  AND 3-5 business days FOR Alaska and Hawaii

INTERNATIONAL SHIPPING

Shipping International IS $60

Expect delivery within 6-10 business days

Please note that prices do not include international taxes and tariffs Customers are responsible for paying taxes and tariffs on the declared value of international orders If customers decline tax and tariffs payments and the package is forfeited at customs the customers will be responsible for the cost of return shipping to the USA

If you are ordering to ship internationally and your country of choice is not available

please contact us at contact@finebluestudios.com

RETURN POLICY

Fineblue studios will gladly exchange or refund an item within 14 days of order receipt

Please send us an email before sending the item back so we can provide you with a return authorization number

Packages sent without first contacting us will not be accepted

Items to be exchanged or refunded must be returned with all original packages pouch box and polishing cloth

Fineblue studios must receive the returned item within 7 days of return authorization for exchange or refund

For any returned items you will not be refunded the original cost of shipping and you are responsible for the cost of the return shipping

Fineblue studios does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Fineblue studios

Ship all returns & EXCHANGES using a carrier providing you with a tracking number and signature required confirmation

Packages sent without first contacting us and providing the tracking number will not be accepted

Refunds will be credited back to the original form of payment method used to make your purchase.

ANY Questions PLEASE CONTACT US AT contact@finebluestudios.com

Ship returns & EXCHANGES to

Fineblue studios

85 Devoe stREET

Brooklyn New York

11211 USA

 

TERMS OF USE

By using finebluestudios.com you agree to the Terms of Use We may change or update these terms so please check this page regularly We do not represent or warrant that the information on our web site is accurate complete or current This includes pricing and availability information We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice

COPYRIGHT & TRADEMARKS

All content of our website including text graphics logos button icons images is property of Fineblue studios and is protected by THE United States and international copyright laws You may electronically copy and print hard copies of pages from this web site solely for personal non-commercial purposes related to placing an order or shopping with finebluestudios.com Any other use of our web site including reproduction and Internet links is strictly prohibited without our prior written permission

SECURE PROCESSING

Finebluestudios.com uses secure processing called SSL Encryption Technology which is the industry standard SSL Secure Sockets Layer is a protocol developed for the transmission of private information over the Internet SSL uses a private key to encrypt your data including your credit card information so that it cannot be read while being transferred over the Internet

PRIVACY

Finebluestudios.com respects our customers account information as private and confidential information and will never share this with any outside afflictions or individuals Your information is secured and encrypted with the Secure Socket Layer Software

PURCHASE FOR PERSONAL USE ONLY

You may purchase products only for personal use and not for resale By placing your order you certify that you are purchasing products for personal use only and not for resale We reserve the right to refuse orders for any reason without explanation

CONTACT AND SHIPPING INFORMATION

Fineblue studios

85 Devoe stREET

Brooklyn New York

11211 USA

contact@finebluestudios.com